First aid for performance

Apply First-Aid to your performance issues in 3 easy steps

Chances are that regular readers and clients will have heard me quip at least once that ‘if I could earn a dollar just for kick starting a discussion about performance with employees I’d be a very wealthy man‘! This is perhaps a slight exaggeration but it has its basis in the fact that I’m regularly involved in discussions about an employee ‘just not performing’ or ‘not being part of the team’. For the record, if you own or manage a …

Want people to accept changes at work? These tips can make the difference.

  Leading your team through change at work can be fun… … just as working out how to influence people to deliver positive outcomes for your stakeholders can be energising. Personally, I’ve found that working in environments where people can be their best selves at work, and where managers tap into people’s interest in doing good quality work, is good for the soul. But some conditions can make that work easier or harder… I was recently listening to a podcast …

Change management

Why won’t they do what I ask!

Or how engaging your team in workplace change can help your business thrive – and could save you time and money If you work in any organisation, then you’ll be familiar with workplace change: identifying and targeting new customers rolling out new procedures introducing new equipment employing new people … the list goes on! But often implementing change at work feels hard! Change may not happen at all, or the changes work for a while, then everyone goes back to …

Qbit: motivating a small business team to deliver great customer value

“Staff engagement” is a hot topic and there’s lots written about the positive impact it can have on your business. Studies suggest that high levels of staff engagement are linked to improvements in customer ratings, profitability, productivity, safety and quality amongst other things (source here). Rob met Fabio Suffell of Qbit at a recent event and heard about some of the ways Qbit support and engage their team to deliver excellent service. We persuaded Fabio to share some of the …

Resilience is key to building your business

As a child in Scotland, Clare remembers being taught about how Robert the Bruce was despondent at his efforts to secure Scotland’s freedom. As he considered his future after a recent defeat he watched a spider try again and again to reach across a wooden beam. The spider finally managed it on the seventh attempt and Robert was encouraged to pick himself up and dust himself off to fight another day… We’re learning that starting a business, running a business …